1. INTRODUCTION
These Terms & Conditions apply to all bookings (individuals, groups, and corporate) made with Courtlough Outdoor Adventures Ltd. T/A Flynn Park (“The Company”). By proceeding with a booking, the client (“The Client”) agrees to these Terms & Conditions, forming a binding contract with The Company.
2. General Issues
- These Terms & Conditions cover all activities, services, and ancillary products offered by The Company.
- The Client ensures all participants in their party are aware of and accept these Terms.
- Changes to the Terms require written agreement from The Company.
- A Risk Acknowledgement and Disclaimer must be signed before participation in activities.
3. Booking Confirmation:
- A booking is confirmed once The Company receives the non-refundable deposit or full payment.
- The Client is responsible for ensuring all booking details are correct and must arrive on time.
- Late arrivals may result in forfeited participation without a refund.
4. Booking Process
- Bookings can be made via phone (01 6903294) or website (flynnpark.ie).
- General bookings must be paid for in full at the time of booking.
- Group bookings require a 25% non-refundable deposit for 15 or more participants.
- Full payment for group bookings is due as follows:
- 7 days before the event for groups of 15 or more.
- 14 days before the event for groups of 40 or more.
- 28 days before the event for groups of 100 or more.
- Payments are non-refundable.
5. Gift Vouchers
- Gift vouchers are valid for 5 years from the purchase date.
- Promotional €10 gift vouchers are limited to one per booking.
6. Payment and Cancellations for general bookings
- All bookings are final. Once confirmed, no cancellations or refunds will be permitted.
- Activities can be rescheduled up to 7 days before the booking.
7. Payment and Cancellations for Group Bookings (More than 15 people)
- For 15 or more participants:
- More than 7 days’ notice: Deposit retained.
- Less than 7 days’ notice: Deposit and 100% of the total charge retained.
- For 40 or more participants:
- More than 14 days’ notice: Deposit retained.
- Less than 14 days’ notice: Deposit and 100% of the total charge retained.
8.Making Changes to The Client’s Event
- Final group numbers must be confirmed as follows:
- At the time of booking for General Bookings.
- 7 days before the event for groups of 15 or more.
- 14 days before the event for groups of 40 or more.
- 28 days before the event for groups of 100 or more.
- Additional participants may be accommodated at extra cost if notified early.
- Refunds are not issued for reductions in participant numbers after confirmation deadlines.
- Date changes are allowed with prior notice but are not permitted within the above timelines.
9. If The Company cancels or changes The Client’s Event
- The Company reserves the right to cancel or change events due to unforeseen circumstances.
- In the event of significant changes, The Client may:
- Accept the new arrangements.
- Choose an alternative event or receive a gift voucher to the booking value.
10. Postponement and Changes in the Event
- Events may be postponed due to adverse weather or other uncontrollable factors.
- Suitable alternative arrangements will be made.
11. Changes in Event Participant numbers
- Final participant numbers must be emailed to info@flynnpark.ie as follows:
- 7 days before the event for groups of 15 or more.
- 14 days before the event for groups of 40 or more.
- 28 days before the event for groups of 100 or more.
12.The Company’s Authority at the Event
- The Company’s instructions and decisions are final.
- Disruptive participants will be removed without refunds.
- Supervisory requirements: 1 adult per 25 children under 16.
13. Liability of The Client for Damage
- The Client is liable for up to €500 for damage caused by participants.
- Deliberate damage incurs full replacement costs.
14. Alterations in the Price
- Additional services requested by The Client before or on the event day must be paid for in advance or on the day of the event.
15. Safety
- Participation in adventure activities is on a ‘Challenge by Choice’ basis, at The Client’s own risk.
- The Company accepts no responsibility for loss or injury during activities.
- Participants may be refused admittance or removed for:
- Non-compliance with safety rules and systems.
- Being under the influence of alcohol or drugs.
- Wearing inappropriate clothing.
- Activities require physical fitness, agility, and stamina. Participants should consult a doctor if unsure of their medical fitness.
- Safety equipment provided by The Company must be worn. Personal harnesses are not permitted.
- Activities may continue in most weather conditions. The Company will notify participants if activities do not proceed.
16. Clothing
- Participants must wear appropriate attire:
- No open-toed or slip-off shoes.
- Long hair must be tied back.
- Piercings must be removed or taped over.
- All PPE and equipment provided by The Company must be used.
- Participants exceeding harness size limits (e.g., waist over 110 cm) cannot participate.
17. Insurance
- The Company holds Public Liability, Contingency, Employers Liability, and Fleet Insurance.
- Copies of insurance policies are available upon request.
18. Liability
- The Company is not liable for property loss or damage or for parking fines incurred on-site.
- Liability for personal injury is limited to negligence caused by The Company or its staff.
19. Miscellaneous
- Invalid or unenforceable terms will not affect the remaining terms.
- These Terms are governed by Irish law, with exclusive jurisdiction in the Republic of Ireland.
20. Arrival times at site
- Participants must arrive 30 minutes early for safety briefings.
- Late arrivals may not be accommodated, and refunds will not be issued.
21. Compensation
- No compensation is payable for minor changes or cancellations due to unforeseeable circumstances (Force Majeure).
22. Force Majeure
- The Company is not liable for cancellations caused by natural disasters, war, strikes, riots, or other uncontrollable events.
23.The Company’s Liability to The Client
- Participation in activities is at The Client’s own risk.
- All activity bookings are final.
- The Company is not liable for death, injury, or illness unless caused by negligence.
24.Disputes
All disputes which arise between the parties in connection with this Agreement, or the subject matter of this Agreement, shall be decided by an arbitrator agreed by the parties, in default of agreement, appointed by the President for the time being of the Law Society of Ireland or in the event of his unwilling or unable to do so by the next senior officer of the Society who is willing and able to make appointment provided always that these provisions shall apply also to the appointment (whether by agreement or otherwise) of any replacement arbitrator where the original arbitrator (or any replacement) has been removed by order of the High Court, or refuses to act, or is incapable of acting or dies.
25.Proper law
The validity and construction of this agreement shall be governed by the laws of the Republic of Ireland.
Complaints about The Client’s Event:
The Company appreciates that, in spite of every effort that it puts in to make sure that The Client have a trouble free enjoyable Event, things from time to time go wrong. If The Client has a complaint The Client must inform The Company’s staff or hosts immediately. They will do their utmost to resolve the problem as soon as possible. In the unlikely Event that a satisfactory solution is not found and The Client wish to bring the matter to The Company’s attention, please write to The Company’s head office (address above) detailing in full the nature of the complaint and The Client’s booking and contact details within 28 days of the Event. This will allow The Company to investigate The Client’s complaint efficiently and effectively.
26.Data Protection
In order to process The Client’s Event booking with The Company and to ensure that The Client’s Event arrangements run smoothly and meet The Client’s requirements, The Company needs to collect from The Client, hold and use certain personal information relating to The Client and all The Client’s members of The Client’s group. This includes as Private and Confidential appropriate The Client’s company’s/organisation’s or an individual’s name, address, telephone number, email address, credit card or debt card number, card expiry date and activity requirement or other information relating to The Client’s company’s or organisation’s Event group booking. The Company may have to pass on certain personal information to companies, organisations and third parties (for example The Company’s insurers, and relevant suppliers of The Client’s Event arrangements relating to The Client’s booking, including security or credit checking companies) in order that The Client’s Event group booking can be processed. If The Client do not wish The Company to pass on certain personal information to companies, organisations and third parties, The Company cannot make The Client’s booking. Accordingly, in making this booking The Client consent on behalf of all members of The Client’s group to The Company passing on certain personal information to companies, organisations and third parties in order to process The Client’s Event group booking. The Company may contact The Client and members of The Client’s group (either directly or through our authorised direct marketing agents) from time to time with details of its products, services or special offers or other information The Company think The Client and members of The Client’s group may find interesting and may pass data to selected third parties for marketing purposes. However, The Company will not pass any sensitive personal information (as defined in the Data Protection Act 1998) collected from The Client to companies, organisations or selected third parties that are not part of The Client’s Event arrangements. If The Client or members of The Client’s group do not wish The Client’s personal information to be used for direct marketing purposes please tick the box on the Risk Acknowledgement and disclaimer. The Client and members of The Client’s group will be required to sign before participating in the Event. The Company may be required to provide information by law as permitted by the Data Protection Act or by a legal authority recognised by the European Union. For The Client’s protection The Company is registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner. If The Client have not previously objected to The Company using The Client’s personal information for direct marketing purposes, The Client may change The Client’s mind at any time by writing to us or emailing us. The Client may request details of personal information that The Company hold about The Client under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed €10 per data subject. If The Client would like a copy of the information held on The Client please write to us or email us. If The Client believes that any information The Company is holding on The Client is incorrect or incomplete, please write to us or email us. The Company will promptly correct any information which is found to be incorrect.
27.Risk Acknowledgement and Disclaimer
These Terms and Conditions incorporate The Company’s Risk Acknowledgement and Disclaimer, which The Client and each member of The Client’s Group will be required to sign before being allowed to undertake the Activities. A copy of the Risk Acknowledgement and Disclaimer document can be accessed on The Company’s website or requested by telephone.
28.About Our Staff
All of our staff are qualified in the activities being taught and all activities are on a ‘Challenge by Choice’ basis. Our activities & safety management systems are independently assessed to adventure industry and health and safety standards. This means that The Company staff are there to make sure that you are safe, have a great time and will give you the encouragement to do as much or as little as you want to. Personal accidental loss/damage of belongings are not insured. Participants are covered by the Company’s insurance in the highly unlikely event of negligence by one of our employees.
29.Acknowledgement of risk
There will always be some risk involved in any type of adventure activity, and indeed the benefits of the activity would probably be nullified if these risks were completely removed. The type of risk is generally confined to the same sort of risks that a normal adult involved in active recreation may experience. We consider the level of risk to be low and reasonable. However, you must decide if you also consider it reasonable. Our ‘Challenge by Choice’ approach endeavours to ensure that participation in any activity is always at your own discretion. The above declaration does not absolve The Company of its “Duty of Care” and other legal responsibilities. The Company reserves the right to preclude any person from participating in adventure activities where safety considerations may put participant’s safety or the safety of other persons at risk.
The Company advises participants that if they are in any doubt whatsoever about their medical fitness or injury status with regard to undertaking the adventure activities we provide, that they must only undertake activities as observers who may not participate directly in adventure activities. If in any doubt you should consult your medical practitioner before participating in adventure activities.